What is Antiquarian Ltd’s return policy?
Before we display our return policy below, Antiquarian Ltd team would like to express our apologies for whatever the reasons induced your intention of returning Antiquarian Ltd’s jewellery creations. We are very sorry to hear that you purchased piece(s) can not bring you as much the enjoyments as we would expect they do.
For purchases from Antiquarian Ltd’s boutiques or https://www.antiquarian.ltd/.com, Antiquarian Ltd will arrange an exchange or issue a store credit within 30 days of your original purchase. All exchanges must be in the original condition and must be accompanied with the original packaging and sales invoice. Please note that Antiquarian Ltd does not offer refunds for purchases from our boutiques or online store.
For online purchases please contact us to confirm the return of your order and receive shipping information; please do not, under any circumstances, ship jewellery to us without specific instructions. You may also return the piece(s) to Antiquarian Ltd boutique in the UK for an exchange or store credit only.
Please also note that, regardless of method of purchase, custom-ordered pieces are final sale and cannot be returned or exchanged. Similarly, pieces with signs of wear, damage, or which have been altered in any fashion (engraved, embossed, resized, etc.) cannot be returned or exchanged.
Antiquarian Ltd and our friendly and professional team members are always devoted to provide our best assistance and service to ensure a satisfactory experience with Antiquarian Ltd. We will always be delighted to assist you finding the suitable pieces that makes the greatest fit to your exception and aesthetic standard.
Antiquarian Ltd provides At Your Door service to facilitate your return request if you are based in London or the United Kingdom, with your original purchase value above £4000. We can visit you to take the examination on products’ conditions and bring you the alternative options you’ve requested to your door. This service will save all the inconveniences for you to arrange a visit to us. You only need to email us with the other potential pieces you’re interested to make an exchange.
Please feel free to contact us if you need more information
Phone : +44 7759460557
Email : [email protected]